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- 1,700 locations across the United States and Canada
- A national leader in residential and commercial cleanup and restoration services
- Fastresponders with 24/7 emergency services
- Highly trained technicians
- Preferred vendor for many local and national insurance providers
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- Stanley Steemer Review
ConsumersAdvocate.orgRating: 3.6 / 5 (Very good)
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Stanley Steemer is a nationally-known US-based company that provides a wide range of residential and commercial cleaning services including carpet, tile and grout, upholstery, hardwood, and air duct cleaning. The company, which was founded in 1947, is headquartered in California and has over 300 locations across the continental United States.
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How is Stanley Steemer rated?
Breakdown
4.8/5
Services
4.8/5
Customer Support
4.8/5
Company Reputation
Overall Rating: 3.6 / 5 (Very good)
For 70 years, Stanley Steemer has remained one of the most respected and trusted national brands for residential and business carpet cleaning services. The company has over 300 corporate-owned and franchised locations across 48 states. It offers stellar customer support including 24-hour emergency services for water and fire damage.
Stanley Steemer holds multiple certifications and has the approval of the Asthma and Allergy Foundation of America. With its 18 years accreditation with the Better Business Bureau and 70 years of outstanding service and support, we highly recommend Stanley Steemer to both consumers and businesses.
Stanley Steemer Services
Services - 4.8 / 5
Stanley Steemer offers an extensive range of floor and furniture cleaning services for residential and commercial customers throughout the continental United States, operating both company-owned and franchise locations.
It does not subcontract to third-party providers. Therefore, all of its technicians are drug tested, background checked and trained by Stanley Steemer. The company also offers boat, RV, and automobile cleaning services, but does not clean drapes or blinds and requires a three-hour appointment window.
| Types of Services | Residential Commercial Water Restoration |
| Services | Carpet Furniture & Upholstery Tile & Grout Hardwood Floors Natural Stone Area Rugs Oriental & Fine Rugs Boats & Vehicles Water Damage Services Asthma & Allergy Friendly |
| Cleaning Methods | Hot Water Extraction |
| Carpet Treatments | Carpet Protector Deodorizer Pet Urine Removal Specialty Stain Removal |
| Online Store Products | Stain Remover |
| Pricing Details | Prices and discounts vary per location. At the time of this review, the company offered cleaning services for a 300 square foot room at $89, with no discounts. Sofa cleaning had a cost of $140, hardwood floor cleaning for one room was $140, and bathroom grout and tile cleaning services were priced at $30. |
| Locations | OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY DC AL AZ AR CA CO CT DE FL GA ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NC |
Stanley Steemer Customer Support
Customer Support - 4.8 / 5
Stanley Steemer offers comprehensive customer support including 24-hour emergency services for water restoration and insurance services for water and fire damage. Consumers can get a free online quote that reflects applicable discounts. The company moves furniture free of cost and extends a 10-day satisfaction guarantee.
| Customer Service | Phone Live Chat |
| Resources & Support | Free Estimates 24-hour Emergency Services Moving Furniture Blogs Articles Instructional Videos |
| Satisfaction Guarantee |
Stanley Steemer Company Reputation
Company Reputation - 4.8 / 5
Stanley Steemer has been accredited with the Better Business Bureau for the past 18 years and holds an excellent rating with the organization. It has 16 negative reviews to which the company has promptly responded. It has an excellent Trustpilot score based on a single "great" rating and is certified by the Asthma and Allergy Foundation of America.
| BBB Rating | A+ |
| Number of BBB Positive Reviews | 20 |
| Number of BBB Negative Reviews | 16 |
| Trustpilot Score | 7.4 out of 10 |
| Date Collected | 2018-05-31 |
| Certifications | IIRC AAFA CRI Seal of Approval |
Company Profile
| Full Name | Stanley Steemer Carpet Cleaning |
| Company Website | |
| Headquarters | 5800 Innovation Drive, Dublin, OH, 43016 |
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Customer Comments & Reviews
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Ken A
10/17/2023
Yesterday we had our upper and lower entrance hallways cleaned and are very satisfied with the out come. Due to very heavy traffic in these areas from the outside and from the garage, all the stains couldn't be removed. We watched as the technician, Carson Martin, cleaned the worst areas with both the steamer and spot remover, but the grime was worked into the fiber so deeply that it couldn't be thoroughly removed. We had previously tried ourselves to spot clean them to no avail. It does however look so much better. We believe the fee was reasonable. Carson gave it all he could so we can't fault him nor the company for what is impossible. Carson was very professional, yet friendly... Read More
Pamela R
9/15/2023
They do a fantastic job but being on a low amount of money on disability it cost me a fortune. He first said it would be 1000.00 and my carpet at my complex is the lowest grade carpet there is. the complex will not even fix the porch lights in three buildings. that is 20 porch lights. Anyway got him down to 185.00 finally. But he said that there was no guarantee at all on the work and every time they come out it would be more and more money because it was my fault and my cats fault for the dirty carpet when the carpet is really really bad from the apartment complex. They are way way too expensive. I used another company before but when I called them they said weird comments that did not... Read More
K
Karolin
9/5/2023
Stanley Steemer Carpet Cleaning reviewLove when they come to clean my carpets, Micah and Nate are amazing on what they do. Very knowledgeable of their profession. All my questions and concerns have always been answered, that’s why after 5+ years I’m still with them. Call them today and thank me later! Karolin Augusta Georgia
K
Karolin
9/5/2023
Love when they come to clean my carpets, Micah and Nate are amazing on what they do. Very knowledgeable of their profession. All my questions and concerns have always been answered, that’s why after 5+ years I’m still with them.Call them today and thank me later!Karolin Augusta Georgia
Top Rated
- 1,700 locations across the United States and Canada
- A national leader in residential and commercial cleanup and restoration services
- Fastresponders with 24/7 emergency services
- Highly trained technicians
- Preferred vendor for many local and national insurance providers
READ FULL REVIEW >
VISIT SITE
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